Home»Import Representation» The Dilemma of Returning Image Measuring Instruments: How to Resolve Damage in Purchasing Export and Import Under General Trade?
I. Case Background: The "Return Dilemma" in Export on Behalf of Others
In international trade practice, we often encounter such a dilemma: after a customer ships goods overseas using a buying agent export method, if quality issues or damage occur requiring return shipment, they find that the buying agent export method cannot facilitate formal return procedures. This is exactly the real case we recently handled—a returned image measuring instrument from Malaysia.
The customer initially used the buyout channel toEquipment ExportTo Malaysia, the consignee discovered damage to the equipment upon opening the package and requested a return in the original packaging. However, due to the unique nature of export on a bought bill, normal return procedures cannot be followed. In this case, general trade import becomes the only feasible solution.
II. Solution: Key Points for General Trade Import
In response to this situation, we have designed a comprehensive import solution for our clients, which primarily consists of three core components:
1. Overseas transportation arrangements
Through our Malaysian cooperative agent, we successfully completed the cargo pickup from the customer's warehouse to Port Klang, as well as the container loading and...Maritime TransportationArrangement. Special attention should be paid to:
Ensure the packaging is intact and meets the return requirements.
Keep complete packing photos and inspection records.
Choose a reliable shipping company to avoid secondary cargo damage.
2. Hong Kong Transit Operations
Considering the complexity and cost of direct imports from the mainland, we have chosen Hong Kong as the transshipment port:
Departing from Port Klang on June 7th and arriving at the port on June 15th.
On June 18th, arrange for the second barge to Huangpu Wuchong.
Professional handling of document conversion and transportation connections for the Hong Kong section.
The description of the packaging condition matches the actual situation.
Declare the value of goods reasonably to avoid valuation delays.
3. Tax Treatment Techniques
In response to the particularity of returned goods, we have taken the following measures:
Declare at original value, and provide original export documents for verification.
If eligible, tax reduction or exemption may be applied for, but in this case, complete documentation cannot be provided due to export under a third-party's name.
Precautions for Issuing Special Value-Added Tax Invoices
IV. Industry Insights: Risk Prevention in Export on Behalf of Others
This case provides us with significant industry insights:
1. The limitations of export on credit
Many small and medium-sized enterprises opt for purchasing export services for convenience, yet overlook their inherent risks:
As a professional agent with 17 years of experience, we demonstrate distinct advantages when handling such special cases:
1. Global Network Support
The close cooperation of the Malaysian agent ensured smooth operations for the overseas segment.
2. Multimodal transport experience
The flexible arrangement of transiting through Hong Kong has significantly reduced customer costs.
3. Customs clearance professional competence
From submission to release, it only takes 1 working day, demonstrating professional efficiency.
This case once again proves that in international trade, professional import...Export RepresentationServices not only address unexpected issues but also help businesses save costs and improve efficiency. ZhongShen International Trade will continue to uphold the service philosophy of "professionalism, efficiency, and reliability," providing clients with comprehensive trade solutions.